Returns & Refunds

Last updated: 20 September 2026

At Fella’s Feelings we want you to be happy with every purchase. If you need to return an item, this policy explains how returns, exchanges and refunds work.

Returns window
We accept returns within 14 days of delivery for most items. To be eligible for a return, items should be unused, in the same condition you received them and in their original packaging.

How to start a return
Please contact us via our Contact page with your order number and a short description of the reason for return. We will reply with return instructions and the address to send the item.

Faulty or incorrect items
If you receive a faulty or incorrect item, contact us within 14 days and we will arrange a remedy as quickly as possible. We will cover reasonable return postage for faulty or wrongly sent goods — contact us for a prepaid label or instructions.

Return postage and customs
Unless the item is faulty or incorrectly supplied, return postage costs are the customer’s responsibility. If you are returning goods from outside the UK you are responsible for any customs charges or import duties; these are not refundable.

Exchanges
We do not automatically exchange items. If you want a different size or a replacement, return the original item for a refund and place a new order. If you need help with this process, contact us via our Contact page and we’ll assist.

Refunds
Once we receive and inspect your return we will process your refund within 14 days. Refunds are made to the original payment method. Bank or card providers may take additional time to credit your account.

Non-returnable items
Certain items may not be eligible for return for health, hygiene or customisation reasons. If a product is non-returnable this will be made clear on the product page.

Order cancellations
If you change your mind before your order has shipped, contact us via our Contact page and we will cancel and refund your order. If the order has already shipped you will need to follow the returns process above.

Questions
Use our Contact page for any returns or refunds questions. We aim to respond within 2 business days.

Your legal rights
This policy does not affect your statutory rights as a consumer.